Escalation Resolution Rate %

Owner: Account Manager • Frequency: weekly • Unit: percent

"Escalation Resolution Rate % for Churn Save & Winback"

Linked Tasks (chain evidence)

S-181 — Executive Escalation & Re-engagement

Evidence Reminder
Log ValueLogs for this KPI and its linked tasks. Learn more at /valuelogs/.

📐 Calculus

Formula:

INFO

COUNT(resolved_escalations) / COUNT(total_escalations) * 100

Valuation Link: This metric directly impacts: pipeline

✅ Verified Source of Truth
GFE-SkillSystem/specs/kpis/kpi-definitions.json

Evidence Reminder
Log ValueLogs for this KPI and its linked tasks. Learn more at /valuelogs/.

Linked Tasks (chain evidence)

S-181 — Executive Escalation & Re-engagement