Time to Handoff (hours)

Owner: Account Executive • Frequency: weekly • Unit: days

"Time to Handoff (hours) for Onboarding & Implementation"

Linked Tasks (chain evidence)

S-150 — Sales-to-CS Handoff & Expectation Alignment

Evidence Reminder
Log ValueLogs for this KPI and its linked tasks. Learn more at /valuelogs/.

📐 Calculus

Formula:

INFO

AVG(handoff_completed_time - deal_closed_time)

Valuation Link: This metric directly impacts: pipeline

✅ Verified Source of Truth
GFE-SkillSystem/specs/kpis/kpi-definitions.json

Evidence Reminder
Log ValueLogs for this KPI and its linked tasks. Learn more at /valuelogs/.

Linked Tasks (chain evidence)

S-150 — Sales-to-CS Handoff & Expectation Alignment