Playbook Completion Rate

Owner: Product Content • Frequency: weekly • Unit: percent

"Share of onboarded customers who complete the service playbook/guided runbook. Useful for activation and readiness measurement."

Evidence Reminder
Log ValueLogs for this KPI and its linked tasks. Learn more at /valuelogs/.

📐 Calculus

Formula:

INFO

COUNT(completed_playbooks)/NULLIF(COUNT(onboarded_customers),0) * 100

Valuation Link: This metric directly impacts: engagement

✅ Verified Source of Truth
GFE-SkillSystem/specs/kpis/kpi-definitions.json

Evidence Reminder
Log ValueLogs for this KPI and its linked tasks. Learn more at /valuelogs/.