Lost Customer Survey Design & Analysis

System path

ValuationOps→RevenueOps→Suites→GFE Customer Success Suite→Flows→Churn Save & Winback→Processes→Churn Save & Winback→Tasks→Lost Customer Survey Design & Analysis

Survey deployed; Response data aggregated; Feedback taxonomy updated

Domain: marketing · Level: 2 · Owner: CS Ops

Upstream system node

This task belongs to Churn Save & Winback, which is the operational process that coordinates the work.

Downstream value links

KPIs this task moves

KPI-REV-GEN-SURVEY-RESPONSE-RATE- — Survey Response Rate %

OKRs this task supports

OKR-2025-Q1-03 — OKR for Health Monitoring & QBRs

ValueLog proof role

valuelog-proof — ValueLog Proof

Valuation layer touched
This task contributes to KPI movement in: pipeline.

Execution contract

Acceptance criteria

Survey deployed; Response data aggregated; Feedback taxonomy updated

Inputs

No strict inputs published.

Outputs

No strict outputs published.

Chain truth
ValueLog → Task → Process → KPI → OKR → ValuationOps → Enterprise Value

✅ Source of Truth
GFE-SkillSystem/specs/tasks/M-181.json