Playbook Completion Rate

System path

ValuationOps→RevenueOps→KPIs→Playbook Completion Rate

Share of onboarded customers who complete the service playbook/guided runbook. Useful for activation and readiness measurement.

Owner: Product Content · Frequency: weekly · Unit: percent

Operational links

Processes measured by this KPI

No process relationships published yet.

Tasks that feed this KPI

No task relationships published yet.

OKRs tracked by this KPI

No OKR relationships published yet.

Valuation role

Valuation link
engagement · Primary ops family: RevenueOps

Formula

COUNT(completed_playbooks)/NULLIF(COUNT(onboarded_customers),0) * 100

Typical data sources

• product_analytics
• learning_platform

Chain truth
ValueLog → Task → Process → KPI → OKR → ValuationOps → Enterprise Value

✅ Source of Truth
GFE-SkillSystem/specs/kpis/kpi-definitions.json