What is this?
Onboarding & Implementation is a RevenueOps flow inside the GFE Customer Success Suite. It organizes 2 processs before you drill into process-level execution.
Onboarding & Implementation
System path
Onboarding & Implementation operating flow.
Inline Q&A
Flow definition and fit
How is it measured?
Measured through 7 linked KPIs connected to this flow and its child processes, including Advocacy Participation Rate, Time to Handoff (hours), and Time to Kickoff (days).
How is it tracked?
Tracked through 1 linked OKR and the process/task pages that carry the flow into execution.
How does it fit into the SkillSystem?
In the GFE SkillSystem, flows sit between suites and processes. They turn a suite theme into a set of measurable end-to-end motions before you inspect process-level accountability.
Upstream links
Downstream links
Human + AI boundary
Humans define the flow guardrails, ownership, and escalation thresholds. AI can assist analysis, routing, enrichment, and draft generation inside the flow once those guardrails are explicit.
Evidence requirements
Evidence should include linked processes, KPI coverage, operating handoffs, and proof that the flow can be reviewed through its downstream nodes.
LLM handoff
Open this node in your own LLM
Use your own ChatGPT, Claude, or Perplexity account to reason over this SkillSystem node with the current page as source context.
Uses your own account in each tool. No API call runs from this site.
Processes in this flow
PROC-REV-ONBOARDING-01 — Onboarding & ImplementationPROC-REV-ONBOARDING-02 — Onboarding & Implementation
Secondary linked nodes
Tasks
F-150 — Implementation Billing & Rev RecM-150 — Case Study Sourcing & Advocacy PrimingS-150 — Sales-to-CS Handoff & Expectation AlignmentS-151 — Kickoff Meeting & Success PlanningS-152 — Technical Implementation & IntegrationS-153 — User Training & EnablementS-154 — Go-Live & First Value Realization
KPIs
KPI-REV-GEN-ADVOCACY-PARTICIPATION-RATE — Advocacy Participation RateKPI-REV-GEN-IMPLEMENTATION-CYCLE-TIME-DAYS — Implementation Cycle Time (days)KPI-REV-GEN-IMPLEMENTATION-REVENUE-RECOGNI — Implementation Revenue RecognizedKPI-REV-GEN-TIME-TO-FIRST-VALUE-DAYS — Time to First Value (days)KPI-REV-GEN-TIME-TO-HANDOFF-HOURS — Time to Handoff (hours)KPI-REV-GEN-TIME-TO-KICKOFF-DAYS — Time to Kickoff (days)KPI-REV-GEN-TRAINING-COMPLETION-RATE — Training Completion Rate
OKRs
✅ Source of Truth
GFE-SkillSystem/specs/flows/Onboarding__Implementation.json